Job Description

FIELD TECHNICIAN

POSITION SUMMARY

We are seeking two reliable, hard-working Field Techs to join our growing crew. This role is the backbone of everything Crystal Clean Windows delivers — you'll start each day at the shop, join the team meeting, and head out as the supporting arm of a lead technician on commercial or residential work orders. From ground-floor storefronts to rope-access work on mid- and high-rise buildings, your job is to help execute every project safely, efficiently, and to a standard the client can see from across the street. If you love working outdoors, take pride in a finished product, and want a trade you can grow in, we want to meet you.

ABOUT CRYSTAL CLEAN WINDOWS

Since 1999, Crystal Clean Windows has made spaces shine across Iowa's Des Moines and Ames areas — from cozy homes to towering high-rises — delivering professional window cleaning, gutter cleaning, soft washing, and rope access services to commercial and residential clients. As Iowa's only SPRAT-certified rope access window cleaning company, we hold ourselves to the highest safety and quality standards in the industry, because doing the work right is the only way we know how to do it. Our vision is to become Iowa's most trusted window cleaning and rope access company — impacting over 10,000 properties annually, developing a team of 100+ high-performing professionals, and building a $20M+ organization known for excellence and unmatched customer experience. Our core values — Inspirational, Problem Solvers, Distinction, Results, Accountability, and Resilience — guide how we show up for our clients and each other every day. If you're someone who shows up, takes ownership, and wants to build something that lasts, Crystal Clean Windows is where you belong.

OBJECTIVES

• Report to the shop each morning, participate in the daily all-team meeting, and receive your crew and work order assignments.
• Support the lead technician on assigned commercial or residential work orders — handling equipment, prepping surfaces, and executing services on-site.
• Deliver every project to Crystal Clean's quality standard: shiny windows, clean details, and a client who can see the difference.
• Perform rope-access work on applicable commercial projects as trained and certified.
• Work safely at heights and around ladders, lifts, and rope systems, following all company safety protocols at all times.
• Keep company vehicles, tools, and equipment clean, organized, and accounted for throughout the day.
• Communicate job status, issues, and client concerns to your lead technician or supervisor promptly.
• Return to the shop at the end of each day and close out fully — work orders completed and logged, vehicles restocked and ready for tomorrow.
• Complete the 4-week onboarding under a Senior Field Tech and progress through the EMM development program.

COMPETENCIES

• Shows up consistently and on time — reliability is the foundation of this role.
• Works comfortably outdoors year-round, in a variety of seasons and weather conditions.
• Takes direction well and thrives in a supporting role on a two-person crew.
• Maintains focus and quality through physically demanding, repetitive work.
• Stays calm and professional in front of clients on residential and commercial sites.
• Brings a safety-first mindset to every ladder, lift, and rope.
• Takes visible pride in a finished product and checks their own work.
• Remains coachable and open to feedback while learning the trade.

EDUCATION AND EXPERIENCE

• Experience in outdoor or field service work — lawn care, landscaping, or restoration backgrounds are ideal.
• Comfortable working at heights; prior rope access experience or certification a plus.
• Prior window cleaning, pressure washing, or exterior services experience preferred but not required — full training provided.
• Reliable transportation to the shop daily; valid driver's license preferred.
• Availability to work seasonal peak periods (through October) and extended hours on larger projects
• Must be available to stay overnight in Cedar Rapids as needed for work assignments, averaging approximately 10% of the work year .”
• Must be able to meet the physical demands and agility requirements of rope access work in order to qualify
• Must be genuinely comfortable and confident working at heights — including on ladders, ropes, and lifts; comfort at heights will be assessed during the interview process

COMPENSATION & BENEFITS

• $18–$20 per hour, based on experience
• Pay raise upon successful completion of the EMM development program
• Paid 4-week onboarding and hands-on training under a Senior Field Tech
• Clear growth path: Junior Field Tech → Senior Field Tech → Master Field Tech → leadership roles
• Full-time, Monday–Friday schedule, ~40 hours/week
• Valid drivers license, SR-22 does not meet requirements

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