Job Description

Salary: $41,122 - 68,619 per year Requirements:

• High school diploma or equivalent preferred.
• Basic knowledge of computers, operating systems, software, and common technical issues.
• Strong verbal and written communication skills.
• Good troubleshooting, analytical, and problem-solving abilities.
• Familiarity with email, office applications, and help desk ticketing systems.
• Ability to explain technical information in clear, simple terms.
• Strong customer service skills and patience when assisting users.
• Ability to prioritize tasks and manage multiple support requests.
• Previous IT support or help desk experience is an advantage, though it may not be required for entry-level roles.

• We respond to technical support requests by phone, email, live chat, or ticketing systems.
• We help users resolve computer, software, hardware, printer, and connectivity issues.
• We troubleshoot common technical problems and guide users through solutions step by step.
• We assist with password resets, account access, software installation, and basic system configurations.
• We create, update, and manage support tickets to track reported issues and their resolutions.
• We escalate complex technical problems to the appropriate IT team or supervisor.
• We provide clear instructions to help users understand and resolve technical issues.
• We maintain accurate records of reported problems, troubleshooting steps, and solutions.
• We assist with software updates, system maintenance, and basic equipment setup when needed.
• We follow company security policies and protect confidential user information.
• We monitor unresolved tickets and follow up with users to confirm satisfactory resolution.
• We work toward established service standards, response times, and customer satisfaction goals.

• Hardware
• Support
• Network
• Security

More:

We offer a Help Desk Agent role with an hourly pay range of $19.77–$32.99. The position provides technical assistance and customer support to users experiencing computer, software, hardware, network, or account-related issues. Depending on the employers needs, work may be performed onsite or remotely.

last updated 41 week of 2026

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