Job Description

We are seeking a motivated Level 1 IT Support Technician to join a large-scale enterprise IT organization. This individual will serve as the first point of contact for end-user technical support, providing exceptional customer service while troubleshooting hardware, software, account access, and device-related issues.

The ideal candidate will have experience supporting enterprise environments, handling service tickets, deploying hardware, and assisting users across a Microsoft-based infrastructure. This role requires strong communication skills, a customer-first mindset, and the ability to resolve technical issues in a fast-paced environment.

Key Responsibilities

• Provide first-level technical support for end users via phone, email, chat, and walk-up requests.
• Troubleshoot and resolve issues related to:
  • Windows 10 and Windows 11 operating systems
  • Office 365 applications (Outlook, Teams, Word, Excel, PowerPoint)
  • Azure Entra ID (formerly Azure Active Directory)
  • Printers, peripherals, and endpoint devices
  • Dell desktops, laptops, docking stations, and monitors
  • Proprietary business applications
• Create, update, and manage incidents and service requests within ServiceNow.
• Provision, deploy, and support company-issued hardware and software.
• Perform password resets, account unlocks, access requests, and user onboarding/offboarding activities.
• Configure and deploy devices using Microsoft Autopilot.
• Escalate unresolved issues to Level 2 or specialized support teams as needed.
• Maintain accurate documentation of troubleshooting steps, resolutions, and support procedures.
• Assist with workstation setup, hardware refresh projects, office relocations, and technology deployments.
• Support conference room technology and basic audio/video equipment.
• Adhere to IT service management (ITSM) processes, security policies, and operational standards.
• Meet established service-level agreements (SLAs) and customer satisfaction goals.

Required Qualifications

• 1-3 years of experience in an IT Help Desk, Desktop Support, or Service Desk environment.
• Experience supporting Windows 10 and Windows 11 environments.
• Hands-on experience with Office 365 administration and troubleshooting.
• Familiarity with Azure Entra ID / Active Directory user management.
• Experience using ServiceNow or a comparable ticketing system.
• Knowledge of computer hardware, peripherals, printers, and networking fundamentals.
• Experience supporting Dell hardware and endpoint devices.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple support requests in a fast-paced enterprise environment.

Preferred Qualifications

• Experience with Microsoft Autopilot device deployments.
• Knowledge of mobile device support (iOS and Android).
• Understanding of VPN, MFA, and enterprise security best practices.
• Exposure to enterprise software deployment and asset management tools.
• Experience supporting remote users across multiple locations.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Technical Environment

Technologies Supported:

• ServiceNow
• Microsoft Office 365
• Azure Entra ID
• Windows 10 / Windows 11
• Microsoft Autopilot
• Dell Laptops & Desktops
• Printers & Peripheral Devices
• Active Directory
• Microsoft Teams
• VPN & MFA Solutions
• Proprietary Enterprise Applications

Job Type & Location

This is a Contract to Hire position based out of Flowery Branch, GA.

The pay range for this position is $18.00 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Flowery Branch,GA.

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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