Job Description

WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional role boundaries when needed. This collaborative and flexible mindset is essential to our success.

We encourage cross-training, ongoing development, and a commitment to learning across all areas of the business—ensuring we continue to grow and you continue to thrive as a high-performing, mission-driven team. Join us as we put healthcare on a better path!! The Practice Operations Manager serves as the operational execution owner for practice implementation, performance reporting infrastructure, and cross-functional coordination across Guidehealth's clinical pillars. This role is the internal operational counterpart to the provider-facing Practice Success function, responsible for building the implementation plans, data integrity, and pillar coordination that make practice-facing engagement possible, without direct ownership of the practice relationship itself. The Practice Operations Manager owns implementation project management end to end, from kickoff through go-live, and is accountable for the accuracy and readiness of performance data and reporting before it reaches the provider-facing team or practices. This individual coordinates across Guidehealth's three pillars: Clinical Documentation Improvement (CDI), Care Management (CM), and Quality, to resolve operational barriers, maintains the CRM, SOPs, and process documentation that the department relies on, and escalates risk, data issues, and implementation barriers to leadership with clear supporting context. While this role does not travel or meet with practices directly, its effectiveness depends on staying connected to what practices are experiencing, and adjusting internal processes as feedback comes in.

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